Customer Success Manager (CSM)

Join the World's Leading QHSE Management Platform

About the job

Qooling is a fast-growing SaaS startup in the Quality and Safety space. Due to the speed, we run into exciting new challenges on a daily basis and are looking for an experienced customer success manager that enjoys taking responsibility for its work.

As Customer Success Manager (CSM) at Qooling, you are responsible for the success of every customer that leverages the Qooling platform. You are the person that helps customers stay successful with Qooling. This means that you are in constant contact with these customers to find their requirements. You will support these customers on every step they are making.

Internally you work closely with the Sales Team, Product Team, and Implementation Team. You being in much contact with customers means that you are in the center of their world. Therefore you know exactly what they need and how they need it. Sharing this with other teams helps Qooling to do an even better job.

Job Requirements

  • Customer Centric Mindset
  • Strong communicator, internal within Qooling but also towards customers
  • Processes minded
  • Experience Change Management
  • Strong communication skills
  • Proficient in English
  • A minimum of 2 years of relevant experience

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