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Privacy Policy

Qooling processes your personal safety, secure and carefully. Your trust in our company is one of the core values we hold. That is why we do whatever we can to protect your data. The rules and regulations regarding your privacy are described in the GDPR. Qooling operates according to this law to make sure your information is secure.

Contents of this policy

This document describes which personal data we process and why. Furthermore, we explain which services we process the data for and based on which legal ground we can do this. The sharing of data with third parties will also be explained as well as the processing of personal data outside of the EU.

Then we describe something about the security of your data as well as how long we store your information. Finally we explain the rights you have and who you can contact within our organization when you have a question regarding your privacy.

Who is the privacy controller?

Qooling based in The Hague is the processor of your personal data. We don’t have a dedicated privacy officer due to the size of the company and the very limited sensitive data we process.

However, if you have questions you can always contact us on

Personal data

Personal data is every piece of information that can be traced back to a single person. Some examples are name, address, phone number, and bank account, but also pictures and biomedical data.

Are you obliged to share your personal data?

Most of the time we require a limited amount of personal information in order for you to make use of our solution. Some information is required for us to provide you access to the platform. In this case you are required to share this personal detail in order to follow the rules of the law.

The different types of personal information we have

The personal information we hold can be divided in several categories:

  • First name/surname
  • Gender
  • Phone number
  • E-mail address
  • IP-address

For what purpose is the data used?

We use personal data to perform the follow activities:

  • Commercial activities
  • Provide the service/product we offer
  • Support the service we offer
  • Keep you informed about the product

Legal bases on which data is processed

Legal Base
Approval For some of our products and services we request approval from you to process your data. This approval will always be requested via an online form and the approval will be stored. You can always request to change your status on this approval.
Agreement Qooling stores data that is required to come to an agreement on using our products and services. This data is used in the pre contractual stage.
Legally obliged
Qooling stores data that is obliged by law to store.
General interest Usually the execution of tasks by an administrative body.
Justified interest Data that is required to keep the Qooling platform running.

Use of automated individual decision making

Qooling can make use of automated decision making in order to improve the product. This means that your activities can be stored to give you an even better experience.

Sharing of information with third parties

Qooling doesn’t share you information with any other company if this is not agreed upon by you or obliged by law. Qooling has the goal to make sure that all your information is processed within the EU. This allows us to make sure we are compliant to the GDPR.

How is the data protected?

The safety of your personal information is of great concern to Qooling. That is why we have implemented a wide range of technical and organizational measures to make sure your data is safe. We make sure that in any case your information is stored with a different organization, and that we keep these companies to the same standards.

How long do we store the data?

We store your data no longer than needed in order to fulfill the goals of this policy.

Your rights

Qooling finds it important that you can effortlessly exercise the rights you have according to the law. That is why it is very easy for you to contact us via our contact page.

You can exercise the follow rights:

  • You have the right to ask what kind of data we have of yours.
  • You have the right to request a correction of your data.
  • You have the right to request the deletion of your data in case the data isn’t required any more. There are some exceptions when the law clearly stipulates that we need to store the data for a certain time period.
  • You have the right to ask for a restriction on the processing of your data. You can ask for this restriction when we are in the processes of assessing whether your data needs to be rectified, when we are checking if your data has been used unrightfully or when you have objected against the processing of your data all together.
  • You have the right to export your data or request us to provide you with a machine readable copy of your data.
  • You have the right to appeal against the data we process.


Our core value is making our customers happy. We do whatever it takes to make you happy, and sometimes this can go wrong. When you have such an experience you can always contact us. If however you would prefer to file your complaint with the appropriate authorities you can contact the Dutch Data Protection Authority.


In case you have any questions regarding this policy or the way we handle your data, feel free to contact us at: