Qooling is a fast-growing SaaS startup in the Quality and Safety space. Due to the speed, we run into exciting new challenges on a daily basis and are looking for an experienced implementation consultant that enjoys taking responsibility for its work.
As an Implementation Consultant (IC) at Qooling, you are responsible for successfully implementing and onboarding new customers. You will guide customers during the onboarding process, providing training, and explaining how to leverage Qooling the best for their particular situation. You are a critical component in making sure customers are happy.
You will work closely with Customer Success, Sales, and Product teams to effectively onboard these customers. Together with Sales, you help shape the scope of the implementation project. CSM is there to take over when the implementation is ready. And as you work closely with customers, you are able to provide guidance and feedback on how to improve the platform.
The following skills are critical in this job:
- Strong time-management
- A customer-focused mindset
- Experience with Change Management
- Manage expectations of customers
- Strong communication skills
- Able to map processes
- A minimum of 2+ years of experience in similar roles